Notes From Owen

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Time to Git’er Done

Dec 11, 2017, 12:42 PM by Sydney Clifford

The old saying “when it rains, it pours” has never been more true.  Remember back in March when we thought it would never rain again?   What a difference the last few weeks have made on this year’s crops.  It won’t be much longer until we start wheat harvest in the southern part our operating area, while at the same time, we are still trying to pick-up the first cutting of hay on the northern end…..so there is lots going on around 21st Century Equipment.  We know you have lots going on too, so that’s why we chose the theme for this flyer “Get ‘er Done”.  Getting things done means providing you exceptional service beyond what you would normally expect at other dealerships.   Let me discuss a few examples in the following paragraphs.

With the start of wheat harvest also comes extended work hours in both the parts and service departments as well as 24/7 telephone availability for these departments to keep you up and running  smoothly.  On top of support from your local parts and service departments, don’t forget about our Customer Technical Assistance Center (CTAC).  While this group of technical experts is located in Ogallala, they are available by touching the “Technical Assistance” option when calling your local service department or dial toll free 1-844-421-CTAC (2822).  In many cases, contacting CTAC with your technical questions may be your most expeditious way of getting the answers you need quickly.    This support is just one of the ways we try to Get ‘er Done for you.

Another way in which we help to keep you running is our Harvest Support Van.  This 53-foot van trailer is currently staged at our Cheyenne Wells, CO location, ready for wheat harvest to begin.  It is stocked with over $150,000 of harvest parts made up of stock that we would normally not inventory at our locations because typical demand does not justify doing so.   However, recognizing that you may need one of these critical parts and that maximum uptime for you during wheat harvest is crucial, we have put this van trailer together.   As wheat harvest moves north, so will the Parts Van.   Access to the inventory of the Parts Van, as well as its current location, is available at all our Parts Department locations.

This will be the last Flyer before the start of this year’s county fairs.  As such, I want to wish all our 4H and FFA exhibitors the best of luck in your various projects you will be showing.  I also want to thank all of you that support 4H and FFA as sponsors, advisors and leaders.  These two organizations are stronger than ever and remain an important part of the rural life-style we all enjoy.   As you see elsewhere in this Flyer, we have elected to support local 4H programs with a contribution to every one of the local 4H clubs in our operating area through the County Extension Offices. These contributions, in excess of $150,000 will be in lieu of our participation at the local livestock sales.  This approach will not save us any money, but we believe it will provide a more equitable distribution of our support dollars for 4H programs across the region.

In closing, I wish all of you wheat growers a bountiful harvest……and the same to our hay and forage producers.   As we move into this busy part of the summer, please keep the safety of yourself, and others, in mind.

As always, THANK YOU for your business!

Sincerely,

Owen Palm

President/CEO

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